At Mulkia, we are committed to maintaining the highest standards of professionalism and integrity in dealing with our customers. Hence we value your feedback, your complaints, expectations, suggestions and requirements which not only helps us understand you well but also enables us improve our standards and services for the future.
Our complaints management process is designed in such a manner which enables to conduct a root-cause analysis to effectively address the underlying process that causes complaints and take appropriate steps to eliminate the root cause and increasing customer satisfaction.
Knowing what the expectations of the customer are and the extent to which those expectations are being met is the key to improve service.